Refund policy

Last updated: October 15, 2026

At LumiSkin, we want you to feel confident in your purchase. This policy explains how returns, cancellations, and refunds work for UK and EU customers.


Returns

Return eligibility depends on the item purchased. Where returns are accepted, items must be returned in the same condition they were received — unused, unworn, with all accessories, and in original packaging.

Because our products are beauty‑related, used devices cannot be returned for hygiene reasons unless they are defective.

We may reduce your refund if the item has been used, damaged, or handled more than necessary.

Please contact us before returning any item.


How to Start a Return

To request a return, email us at chi307441@gmail.com.

We will confirm whether your item is eligible and provide instructions.

Unless stated otherwise or required by law, customers are responsible for return shipping costs for change‑of‑mind returns.


Damages and Issues

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us within 48 hours with photos or videos. We will replace or refund the item depending on the situation.


Exceptions & Non‑Returnable Items

Some items cannot be returned, including:

  • Used beauty devices

  • Items without original packaging

  • Items returned after the allowed period

  • Sale items

  • Items marked “non‑returnable” on the product page

If you’re unsure whether your item is eligible, contact us.


Exchanges

If you want to exchange an item, contact us first. We will confirm whether an exchange is possible.


European Union Returns & Cancellations

EU consumers may cancel their order within 14 days of receiving their goods unless an exemption applies.

After notifying us, goods must be returned within 14 days.

Refunds for eligible cancellations will be issued within 14 days after we receive the goods or proof of return.

We refund:

  • Product price

  • Standard delivery cost

We do not refund express or premium delivery fees.


United Kingdom Returns & Cancellations

UK consumers may cancel their order within 14 days of receiving their goods unless an exemption applies.

After notifying us, goods must be returned within 14 days.

Refunds for eligible cancellations will be issued within 14 days after we receive the goods or proof of return.

We refund:

  • Product price

  • Standard delivery cost

Express or premium delivery fees are not refunded.


Refunds

Once we receive and inspect your return, we will notify you of approval or rejection.

Approved refunds are issued to your original payment method. Your bank or payment provider may require additional time to process the refund.

If you do not see your refund after a reasonable period, contact us.


Contact

To request a cancellation, start a return, ask about an exchange, or report a damaged item, email us at:

📧 chi307441@gmail.com