Shipping policy
Last updated: October 15, 2026
At LumiSkin, we aim to deliver your order quickly, safely, and with full transparency. This Shipping Policy explains how and when your order will arrive.
Processing Time
All orders are processed within 1–2 business days. Orders placed on weekends or holidays will be processed the next business day.
Shipping Time
United Kingdom: 3–14 business days European Union: 5–14 business days International: 7–15 business days
Shipping times may vary due to courier delays, customs, product type, or high‑volume periods.
Shipping Costs
We offer free tracked shipping for all our UK based Customers on all orders unless stated otherwise.
International & EU Shipping
We offer international shipping to selected countries.
Shipping Rates
- UK Delivery :Enjoy FREE standard shipping on UK orders over £0.01.
- EU Delivery: £4.99
- International Delivery (outside the UK): £4.99
Delivery times vary depending on the destination country and local postal services. Customers are responsible for any customs duties, taxes, or import fees that may apply in their country.
If your country is not available at checkout, please contact us before placing an order and we will be happy to assist.
Tracking
Once your order ships, you will receive a tracking number via email. Tracking updates may take 24–48 hours to appear.
Incorrect Addresses
Please ensure your shipping address is correct. We are not responsible for delays or lost orders caused by incorrect or incomplete addresses.
Lost or Delayed Orders
If your order is significantly delayed or appears lost, contact us at chi307441@gmail.com and we will assist you.
Customs & Duties (International Orders)
International customers are responsible for any customs fees, import taxes, or duties. These charges are not included in our product prices.
Delivery Issues
If your item arrives damaged or incorrect, contact us within 48 hours with photos or videos so we can resolve the issue.
Contact
For shipping questions or support, email us at chi307441@gmail.com.